Cuddle Clones logo
Cuddle Clones logo

All articles

Returns & ExchangesUpdated 5 months ago

All Products

If your product is incorrect or damaged upon arrival, we will correct the error at no cost to you. Please contact us within 30 days of receiving your product to remain eligible and we will email you a prepaid return shipping label. Incorrect products are defined as products:

  • Which are broken or damaged upon delivery

  • Where the customization choices on the order were not followed (e.g. you chose the sitting position for a Cuddle Clone but the Cuddle Clone was made standing)

  • The spelling on the sewn-in label was incorrect due to our error

  • Where the product itself is defective (e.g. a split seam) 

Plush Products  

We want you to love your Cuddle Clone, and we are committed to bringing your pet’s personality to life! If your Cuddle Clone doesn’t quite capture their unique charm, we offer a free alteration to perfect every detail! Simply contact our dedicated Customer team at [email protected] within 30 days of receiving your product. Please provide photos of your Clone and your beloved pet for comparison, and we will communicate with our team of artists to make any necessary alterations!

If you chose not to take advantage of our alteration option, a full refund, less the cost of rush and shipping fees is available for all Plush products including Plush Cuddle Clones, Golf Headcovers, Slippers, Magnets and Custom Bobbleheads within 30 days of delivery. 

Begin either of these processes by reaching out to our dedicated Customer team before return shipping. After alteration or refund has been initiated with our team, returns should be sent to Cuddle Clones - 115 West Bartges, Suite 401, Akron, Ohio 44311.

Non-Refundables

Due to the custom nature of the following printed products, refunds and alterations are not available for the following products : 

Mugs, Blankets, Socks, Pajamas, Robes, Masks

Gift cards, shipping and Rush services are also non-refundable. 

Other 

If you have any other questions regarding your order, please contact our dedicated Customer team at [email protected] or 1+800-793-0870!

Was this article helpful?
Yes
No