Plush products are eligible to be returned for a refund. All other products, accessories, shipping and rush fees are not eligible for a refund.
If your product is incorrect or damaged upon arrival, we will correct the error at no cost to you. Please contact us within 30 days of receiving your product and we will email you a prepaid return shipping label. Incorrect products are defined as products:
- Which are broken or damaged upon delivery
- Where the customization choices on the order were not followed (e.g. you chose the sitting position for a Cuddle Clone but the Cuddle Clone was made standing)
- The spelling on the sewn-in label was incorrect due to our error
Where the product itself is defective (e.g. a split seam)
If you are unsatisfied with your plush product for any reason we will offer you a full refund, less the cost of the return shipping and any added rush delivery fees. Please contact us within 30 days of receiving your product to be eligible for a refund. This applies to the following products:
- Plush Cuddle Clones
- Plush Golf Club Headcovers
- Plush Slippers
We are not able to offer refunds for the following products:
- All Pet Print Items (mugs, blankets, socks, pajamas, etc.)
- Accessories (collars, face masks, etc.)
- Rush Delivery Fees
- Gift Cards
- Plush products that have undergone corrections
Note: Plush products are eligible for a refund or a remake. If you are interested in getting your item corrected instead of a refund, click here.
Complete the form below to initiate a return and refund for your plush product. If any product in your order arrived damaged or incorrect, complete the form to start an exchange and include a detailed description and image of the issue.