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  2. Cancellations, Returns & Remakes

What is your cancellation policy?

You may cancel an order for a full refund before it is in production status. Every item has a different time that it takes to go to production.

For our plush items, you may cancel if the item wasn't shipped. However, please note that rush fees are non-refundable if our artists have already started to work on your order.


Please contact us by clicking here to check if we are able to cancel your order.