Why hasn’t my tracking updated?Updated 7 months ago

A tracking number is generated as soon as an item is prepared to ship. After the tracking number is generated, your order will be transferred to our distribution facility in Ohio. This transfer can take several business days. Once it arrives in Ohio, it is handed off to the carrier, and will begin receiving updates. If your tracking number remains on “pre-shipment” for more than 14 days, please email us at [email protected] for further assistance.