How To
- How to Create a Pet Profile + Order Your Plush Item
- How to Upload Photos for a Pet Print
- How to Enter Billing and Shipping Information
- How to Edit Your Cart
- How to Upload Photos From a Windows PC
Order Help
- New Image Requests
- Additional Order Details & Photos
- Guide to Submitting the Perfect Pet Photo for your Order
- How can I check the status of my order?
- How do I use my coupon code or gift card?
Cancellations, Returns & Remakes
- Remakes & Corrections
- Returns & Exchanges
- What is your cancellation policy?
- What do you do with returned or rejected Cuddle Clones?
Shipping & Timing
- How long does an order take to be completed?
- Do you ship outside of the United States?
- How much is shipping?
- What does your packaging look like?
- Do you offer a rush service?
Products
- How big will a Cuddle Clone be?
- How do I care for my Cuddle Clone?
- What clubs will the Golf Club Headcover fit on?
- Can I have more than one pet printed on a pet print product?
- Is it possible to have storage for ashes or other items in my Cuddle Clone?
Account
- How to Create an Account
- My email address has changed, what should I do?
- What if I forget my username or password?
Donations
- How do your donations work?
- How can I nominate a shelter for donations?
- List of meals donated per product purchased
- If I return an item, do the shelter dogs still get their meals?