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ℹ️ Order Help

Answers to any questions related to your order, or the ordering process.

I don't speak English. Is the website available in other languages?

Yes, you can translate our website if you're using Google Chrome! Here's a step-by-step on how you can translate the Cuddle Clones website to any language:

Additional Order Details & Photos

If you're interested in adding additional photos of your pet to your recent order (plush only), you can submit up to 5 more photos via our email [email protected] and Customer Care Team will add them to your order for you. You can also add any ad

Guide to Submitting the Perfect Pet Photo for your Order

These are merely guidelines of what we’d prefer but we will absolutely work with whatever pictures you have if your pet has passed away. Occasionally, our designers will be unable to use the photos you provided to complete your order. In this case, y

How do I use my coupon code or gift card?

After you proceed to checkout, you can enter a coupon code or gift card number on the right side of your screen:. Only one coupon can be applied per order, however, any number of gift cards can be used to pay for an order.

How can I check the status of my order?

You can check the status anytime by checking our order status tracker. This is located at the top of our help center home page:. You can also contact us via email, live chat, or phone. To do that and/or view our support hours, please click here. Once

New Image Requests

If the image you provided for your order is not sufficient we will request a new one from you. Use this page to learn why and how to provide new images for the best results. If you ordered one of our custom pet print products (blanket, mug, socks, et

There is an issue with my order!

If you encounter an issue with your order, we want to make it right! Please email us at [email protected] under any of the following circumstances!. Product was broken or damaged upon delivery. Customization choices were not followed accurately.