Yes, you can translate our website if you're using Google Chrome! Here's a step-by-step on how you can translate the Cuddle Clones website to any language:

<p id="isPasted">Yes, you can translate our website if you&apos;re using Google Chrome! Here&apos;s a step-by-step on how you can translate the Cuddle Clones website to any language:</p><ol data-border="0" data-indent="0" data-stringify-type="ordered-list"><li data-stringify-border="0" data-stringify-indent="0">Launch Google Chrome and go to the Google Translate website --&gt; <a data-remove-tab-index="true" data-sk="tooltip_parent" data-stringify-link="http://translate.google.com" href="https://translate.google.com/" rel="noopener noreferrer" target="_blank">translate.google.com</a>.</li><li data-stringify-border="0" data-stringify-indent="0">Type the entire URL of the Cuddle Clones website in the text box on the left --&gt; <a href="https://cuddleclones.com/" rel="noopener noreferrer" target="_blank">www.cuddleclones.com</a></li><li data-stringify-border="0" data-stringify-indent="0">Select the new language you wish to translate our website into.</li><li data-stringify-border="0" data-stringify-indent="0">Click the <strong>Translate</strong> button.</li><li data-stringify-border="0" data-stringify-indent="0">Done! Happy shopping in your own language, and enjoy our international shipping!</li></ol>

I don't speak English. Is the website available in other languages?

If you're interested in adding additional photos of your pet to your recent order (plush only), you can submit up to 5 more photos via our email info@cuddleclones.com and Customer Care Team will add them to your order for you. You can also add any ad

<p><br></p><p>If you&apos;re interested in adding additional photos of your pet to your recent order (plush only), you can submit up to 5 more photos via our email <a href="mailto:info@cuddleclones.com">info@cuddleclones.com</a> and Customer Care Team will add them to your order for you. You can also add any additional notes, special requests or unique characteristics and we will add those to your order as well. Please try to be as clear as possible when making special requests!</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>

Additional Order Details & Photos

These are merely guidelines of what we’d prefer but we will absolutely work with whatever pictures you have if your pet has passed away. Occasionally, our designers will be unable to use the photos you provided to complete your order. In this case, y

<h2 id="check-out-our-handy-quick-reference-guide-to-submitting-great-order-pictures-when-placing-your-cuddles-clones-order-"><strong>Check out our handy quick reference guide to submitting great order pictures when placing your Cuddles Clones order! </strong></h2><p><br></p><div data-element_type="column" data-id="2c054fa" id="isPasted"><div data-element_type="widget" data-id="0ddd09f" data-widget_type="text-editor.default"><p>These are merely guidelines of what we&#x2019;d prefer but we will absolutely work with whatever pictures you have if your pet has passed away.&#xA0;</p><p>Occasionally, our designers will be unable to use the photos you provided to complete your order. In this case, you will receive an email along with a link to your account so you can check the information they need.</p><p>&#xA0;</p><p><img data-fr-image-pasted="true" alt="Good Resolution vs. Bad Resolution dog photo" height="186" style="width: 376px;" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-3.png?v=1621901488" width="376" class="fr-fic fr-dii"></p><p style="text-align: center;"><span style="font-size: 1.375rem; font-weight: bold;">Use a Good Quality Camera</span></p></div></div><div data-element_type="column" data-id="d0de5fc"><div data-element_type="widget" data-id="072d8ad" data-widget_type="text-editor.default"><p>Make sure the camera has high enough resolution that can take photos of size 4 megapixels or larger. Upload the original size photo, do not resize.</p><h3 id><img data-fr-image-pasted="true" alt="Well Lit vs. Poorly Lit Dog Photos" height="190" style="width: 375px;" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-4.png?v=1621901554" width="375" class="fr-fic fr-dii"></h3><h3 style="text-align: center;" id="ensure-good-lighting">Ensure Good Lighting&#xA0;</h3></div></div><div data-element_type="column" data-id="ce02ab7"><div data-element_type="widget" data-id="2baefc7" data-widget_type="text-editor.default"><p>It&#x2019;s best to take photos in daylight, outdoor conditions. Avoid direct sunlight. Avoid evening times and dark shadows. Ensure correct exposure, so that the photos are neither too bright nor too dark. Avoid posing the pet on brightly colored backgrounds, try white or neutral surroundings. The color of bright objects, like a red carpet, reflects on the fur of the pet giving an incorrect color in the photo and on the model. Avoid using built-in flash.</p></div></div><div data-element_type="column" data-id="16c03e7"><div data-element_type="widget" data-id="6bf032c" data-widget_type="text-editor.default"><h3 id="-1"><img data-fr-image-pasted="true" alt="Well Framed vs. Poorly Framed Dog Photos" height="184" style="width: 376px;" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-5.png?v=1621901924" width="376" class="fr-fic fr-dii"></h3><h3 style="text-align: center;" id="frame-correctly">Frame Correctly</h3><p>Avoid long shots. Ensure that whole of the body is framed with little background around it. This utilizes the full resolution of the picture.</p></div></div><div data-element_type="column" data-id="814cc87"><div data-element_type="widget" data-id="24b6981" data-widget_type="text-editor.default"><h3 id="-2"><img data-fr-image-pasted="true" alt="Well Posed vs. Poorly Posed Pet Photos" height="184" style="width: 373px;" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-6.png?v=1621901988" width="373" class="fr-fic fr-dii"></h3><h3 style="text-align: center;" id="pose-correctly">Pose Correctly</h3><p>Try to get the same pose in the photo in which you intend to have the model made.</p></div></div><div data-element_type="column" data-id="6880ffd"><div data-element_type="widget" data-id="5dec4a9" data-widget_type="text-editor.default"><h3 id="-3"><img data-fr-image-pasted="true" alt="Well Focused vs. Poorly Focused Cat Photos" height="185" style="width: 372px;" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-7.png?v=1621902094" width="372" class="fr-fic fr-dii"></h3><h3 style="text-align: center;" id="ensure-good-focus">Ensure Good Focus</h3>&#xA0;Try to get a sharp focus, blurry photos don&#x2019;t help. Use a tripod if available.</div></div><div data-element_type="column" data-id="08e45b1"><div data-element_type="widget" data-id="b9c96ec" data-widget_type="text-editor.default"><h3 id="-4"><img data-fr-image-pasted="true" alt="Close up of a striped cat tail" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-8.png?v=1621902206" class="fr-fic fr-dii" style="width: 295px;"></h3><h3 style="text-align: center;" id="special-markings">Special Markings</h3>&#xA0;If your pet has unique features, like rings on the tail or different colored eyes, it&apos;s best to take a close-up of it, so that these features can be captured accurately in the model.</div></div><div data-element_type="column" data-id="b838459"><div data-element_type="widget" data-id="4b96a24" data-widget_type="text-editor.default"><h3 id="-5"><img data-fr-image-pasted="true" alt="Different angles of pet photos" src="https://cdn.shopify.com/s/files/1/0528/6176/3740/files/blog-9.png?v=1621902242" class="fr-fic fr-dii" style="width: 277px;"></h3><h3 style="text-align: center;" id="angles">Angles</h3><p>Submit at least one picture of the following: Face, Back, Left Side, Right Side, Chest/Underbelly, and Tail.</p></div></div><div data-element_type="column" data-id="9847fa9"><div data-element_type="widget" data-id="73275d0" data-widget_type="text-editor.default"><p>&#xA0;</p><p>Creating the most accurate representation of your beloved pet in stuffed animal form is extremely important to us. We hope you have found this guide on submitting great order pictures helpful when preparing your order!</p><h4 id="-6">&#xA0;</h4></div></div>

Guide to Submitting the Perfect Pet Photo for your Order

After you proceed to checkout, you can enter a coupon code or gift card number on the right side of your screen:. Only one coupon can be applied per order, however, any number of gift cards can be used to pay for an order.

<p id="isPasted">After you proceed to checkout, you can enter a coupon code or gift card number on the right side of your screen:</p><p><img style="width: 559px;" src="https://uploads.gorgias.io/lrg3N7AR5NxDnR8K/undefined-27c42193-0630-4636-b876-ced541859920" width="559" class="fr-fic fr-dii"></p><p>Only one coupon can be applied per order, however, any number of gift cards can be used to pay for an order.</p>

How do I use my coupon code or gift card?

You can check the status anytime by checking our order status tracker. This is located at the top of our help center home page:. You can also contact us via email, live chat, or phone. To do that and/or view our support hours, please click here. Once

<p>You can check the status anytime by checking our order status tracker. This is located at the top of our <a href="https://help.cuddleclones.com/en-US">help center home page</a>:</p><p><img src="https://uploads.gorgias.io/lrg3N7AR5NxDnR8K/Screen_Shot_2023-09-26_at_05.48.03-820db419-bb02-4486-83d2-b7bbf5575876.png" style="width: 692px;" class="fr-fic fr-dib"></p><p>You can also contact us via email, live chat, or phone. To do that and/or view our support hours, <a href="https://cuddleclones.com/pages/contact" rel="noopener" target="_blank">please click here</a>.&#xA0;</p><p>Once your order ships, you will receive a tracking number via email.</p>

How can I check the status of my order?

If the image you provided for your order is not sufficient we will request a new one from you. Use this page to learn why and how to provide new images for the best results. If you ordered one of our custom pet print products (blanket, mug, socks, et

<p>If the image you provided for your order is not sufficient we will request a new one from you. Use this page to learn why and how to provide new images for the best results.</p><h3 id="isPasted">Pet Print Products</h3><p>If you ordered one of our custom pet print products (blanket, mug, socks, etc.), we most likely requested a new image from you for one of two reasons:</p><p style="padding-left: 40px;"><strong>Quality</strong></p><p style="padding-left: 40px;">You don&apos;t need a photo taken by a professional photographer to order a pet print product, but the photo you provide does need to meet certain standards for the image to print clearly on the product. Here are a few tips to submit a great photo for pet print products:</p><ul><li style="list-style-type: none;"><ul><li style="list-style-type: none;"><ul><li>Make sure your pet is looking at the camera with their full face in the photo.</li><li>Avoid photos taken at night, in dark environments or with colored lighting.</li><li>Use the highest resolution photo possible and upload the original size photo.</li></ul></li></ul></li></ul><p style="padding-left: 40px;">Want more tips? See our <a href="https://cuddleclones.com/blogs/all/guide-to-submitting-great-order-pictures" rel="noopener" target="_blank">Guide to Submitting Great Order Pictures</a>!</p><p style="padding-left: 40px;"><strong>Number of Pets</strong></p><p style="padding-left: 40px;">At this time we can only create pet print products with a picture of one pet. If you submitted a picture that contains more than one pet, we need you to upload a new picture that contains just the pet you want on the product.</p><p style="text-align: left;"><strong><a href="#upload-new-images" rel="noopener">Upload New Image</a></strong></p><h3 id="plush-products">Plush Products</h3><p>If you ordered a plush product, we may need additional images to ensure we get a specific detail as accurate as possible. While our artists will work with whatever images you can provide, they occasionally need more to check a few details that were not super clear in the initial order photos, like the length of the pet&apos;s snout or a special marking on the back. If you cannot locate what sort of photos we need inside your profile, please <a href="https://cuddleclones.com/pages/contact" rel="noopener">contact us</a>.</p><p>In the example images below we requested that the customer provide new images that show the length of the dog&apos;s snout and markings on their chest and neck. As you can see, the new photos will give our artists exactly what they need to create a plush product that looks just like the dog!</p>

New Image Requests

If you encounter an issue with your order, we want to make it right! Please email us at info@cuddleclones.com under any of the following circumstances!. Product was broken or damaged upon delivery. Customization choices were not followed accurately.

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you encounter an issue with your order, we want to make it right! Please email us at&#xA0;</span><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(11, 87, 208); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">info@cuddleclones.com</span><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;under any of the following circumstances!</span></p><p><span style="font-size: 16px;"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Product was broken or damaged upon delivery.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customization choices were not followed accurately.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Incorrect spelling of pet name on sewn in tag.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Package was lost or stolen.</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">There is an issue with duties/taxes with my delivery.</span></p>

There is an issue with my order!

Expect a response within 1-2 Business days.

Cuddle Clones Home Page

Contact Us

Cuddle Clones

Answers to any questions related to your order, or the ordering process.

ℹ️ Order Help

How to Edit Your Cart

How to Enter Billing and Shipping Information

How to Create a Pet Profile + Order Your Plush Item

Ordering

How to Upload Photos from an Apple iOS Device

How to Upload Photos for a Pet Print

How to Upload Photos From a Mac

How to Upload Photos from an Android Device

How to Upload Photos From a Windows PC

Photos

🛒 How To

What is your cancellation policy?