Expect a response within 1-2 Business days.

Cuddle Clones Home Page

Contact Us

Cuddle Clones

<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you encounter an issue with your order, we want to make it right! Please email us at&#xA0;<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(11, 87, 208); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">info@cuddleclones.com<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;under any of the following circumstances! <span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Product was broken or damaged upon delivery.<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customization choices were not followed accurately.<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Incorrect spelling of pet name on sewn in tag.<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Package was lost or stolen.<span style="font-size: 16px; font-family: Roboto, sans-serif; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">There is an issue with duties/taxes with my delivery.

If you encounter an issue with your order, we want to make it right! Please email us at info@cuddleclones.com under any of the following circumstances!. Product was broken or damaged upon delivery. Customization choices were not followed accurately.

There is an issue with my order!

ℹ️ Order Help

How to Edit Your Cart

How to Enter Billing and Shipping Information

How to Create a Pet Profile + Order Your Plush Item

Ordering

How to Upload Photos from an Apple iOS Device

How to Upload Photos for a Pet Print

How to Upload Photos From a Mac

How to Upload Photos from an Android Device

How to Upload Photos From a Windows PC

Photos

🛒 How To

I don't speak English. Is the website available in other languages?

Additional Order Details & Photos

Guide to Submitting the Perfect Pet Photo for your Order

How do I use my coupon code or gift card?

How can I check the status of my order?

New Image Requests

What is your cancellation policy?

What do you do with returned or rejected Cuddle Clones?

Plush Alterations

Returns & Exchanges

🚫 Cancellations, Returns and Alterations

How long does an order take to be completed?

How can I get my order faster?

What shipping method do you use?

How much is shipping?

What does your packaging look like?

Do you ship outside of the United States?

Will my order ship together?

Why hasn’t my tracking updated?

✈️ Shipping and Timing

Do you offer an Affiliate Program?

My email address has changed, what should I do?

What if I forget my username or password?

How to Create an Account

🧑‍💻 Account

Can I pay in installments? + How Shop Pay works

Methods of Payment

💰 Payment

List of meals donated per product purchased

How do your donations work?

If I return an item, do the shelter dogs still get their meals?

How can I nominate a shelter for donations?

🎗 Donations

How big will a Cuddle Clone be?

What are Cuddle Clones made of?

How do I care for my Cuddle Clone?

What position will my Cuddle Clone be in?

Where are Cuddle Clones made?

What do I get to customize?

Is it possible to have storage for ashes or other items in my Cuddle Clone?

Can you make clothing or apparel for my Cuddle Clone?

Will my Cuddle Clone look exactly like my pet?

What clubs will the Golf Club Headcover fit on?

What size Slippers should I order?

My pet's breeds or species aren't listed. Can I still order a custom plush product?

There is an issue with my order!Updated 8 months ago