All you need to know about cancellations, and our return & remake policy.
You may cancel an order for a full refund before it is in production status. Every item has a different time that it takes to go to production. For our plush items, you may cancel if the item wasn't shipped. However, please note that rush fees are no
Our returned Cuddle Clones are donated to various local organizations where they can spread comfort and joy. We also donate to 10 animal shelters every month according to each purchase received. Read more about our donations by clicking here.
Our artists try hard to craft our plush products to resemble your pet as closely as possible, but occasionally the end result misses the mark. When this happens, we offer customers a remake to get it just right. We want your plush to exceed your expe
If your product is incorrect or damaged upon arrival, we will correct the error at no cost to you. Please contact us within 30 days of receiving your product and we will email you a prepaid return shipping label. Incorrect products are defined as pro